Returns & Exchanges

At The Living Urn, we want you to feel confident in your purchase as you honor your loved one. If you are not completely satisfied with your memorial product, you may return unused items within 30 days of delivery for a full refund.

1

Contact Customer Support

Email our dedicated support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully pack the unused item in its original packaging, ensuring that all components and documentation are included to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship the package via a tracked carrier to our processing center, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our team inspects the returned item to confirm it is in original condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing